Terms and Conditions of Working with Me as Your Coach
1. Purpose of Coaching
Coaching is a collaborative, forward-focused process designed to support your personal and professional growth. It is not psychological therapy, CBT therapy, counselling or phsyco-counselling. However some of these services that can in time be offered as an addition to coaching. As your coach, my role is to provide guidance, accountability, and a confidential space to help you explore your goals, clarify your direction, and take meaningful action.
2. Booking and Sessions
All coaching sessions must be booked in advance, either through the online booking system or directly by agreement. All clients must undergo a consultation session, to ensure alignment and fit, as it is important, we both feel comfortable and confident entering to a coaching full paid session.
Each session will last between 45 and 60 minutes unless otherwise stated. Group and organisational coaching sessions may vary in duration and structure.
3. Payment Terms
Payment for coaching sessions is required at the time of booking unless otherwise agreed in writing. Packages or block bookings must be paid in full before the first session begins, to honour the discount.
Invoices can be provided upon request. Payments are non-refundable once the 121 session or package has commenced.
4. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice will be charged in full.
In the unlikely event that I need to reschedule a session, you will be offered an alternative time.
5. Confidentiality and Data Protection
All information shared within coaching sessions is treated with the strictest confidentiality. Notes or records are kept securely and in compliance with UK GDPR and Data Protection laws.
Confidentiality will only be broken if there is a legal obligation to do so, or if there is concern for your safety or the safety of others.
6. Commitment and Responsibilities
Coaching is a shared process that requires openness, honesty, and commitment. As your coach, I commit to providing a professional, supportive, and non-judgemental environment.
As the client, you agree to take responsibility for your own actions, decisions, and progress throughout the coaching journey.
7. Code of Ethics
I adhere to professional coaching standards and ethics, ensuring integrity, respect, and transparency at all times. If at any point the coaching relationship is no longer serving your best interests, either party may agree to end or pause the coaching arrangement.
8. Results and Outcomes
Coaching is designed to help you reach your goals; however, specific outcomes cannot be guaranteed. The success of the coaching process depends on your active participation, personal insight, and willingness to take action between sessions. It is important to note, that a coach is here to provide guidance and a supporting hand, however cannot provide answers, but will help you find the answers yourself.
9. Working with Organisations and Trusts
When coaching is provided for or through an organisation, community group, or local trust, a written agreement outlining objectives, responsibilities, and boundaries will be established. This ensures that the coaching process supports both individual and organisational development in an ethical and transparent way.
10. Termination of Coaching
Either the client or the coach may choose to end the coaching relationship at any time, with notice. In such cases, any unused prepaid sessions may be refunded at the coach’s discretion, provided at least 48 hours’ notice has been given and no work has yet been delivered for those sessions. This does not apply to discounted Block sessions, only 1-2-1 sessions.
11. Contact and Communication
All communication between sessions should take place via the agreed channels (email or messaging) and within reasonable working hours. Responses will usually be made within 24–48 hours.
12. Our contract will be discussed and focus agenda, at the start of every appointment, should you wish our contract to diversify into another sector of coaching therapy, this will need to be clarified at the start of each appointment.
By booking a coaching session, you confirm that you have read, understood, and agreed to these Terms and Conditions.
